We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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Guidance remains to continue operations in alternate regions. The platform provider has advised recovery is expected to take several months. We will share new information as it becomes available.
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Our restoration efforts with our third-party infrastructure provider are progressing. A temporary solution to restore power to the affected data center is being developed, with an estimated target of mid-July 2026 to restore customer access and services. A permanent repair requiring replacement of damaged electrical components is also underway and will involve a longer timeline. The impact remains limited to sandbox environments, and production services continue to be unaffected. We will provide an update as significant developments occur or sooner if new information becomes available.
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We have observed a recovery in SMS delivery from Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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SMS Delivery Failures from Twilio Phone Numbers to Pelephone Israel
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