Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to ETMTN network subscribers in Ethiopia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Last update on
We are providing an update on the ongoing service disruptions affecting the AWS Middle East (Bahrain) Region (ME-SOUTH-1). We continue to make progress on recovery efforts across multiple workstreams. With the immediate phase of this event now better understood, we are moving to a more targeted communication model. Going forward, updates will be delivered directly to affected customers through the AWS Personal Health Dashboard. Customers who require assistance with this event are encouraged to contact AWS Support through the AWS Management Console or the AWS Support Center. We continue to strongly recommend that customers with workloads running in the Middle East take action now to migrate those workloads to alternate AWS Regions. Customers should enact their disaster recovery plans, recover from remote backups stored in other Regions, and update their applications to direct traffic away from the affected Regions. For customers requiring guidance on alternate regions, we recommend considering AWS Regions in the United States, Europe, or Asia Pacific, as appropriate for your latency and data residency requirements.
Last update on
Genesys Cloud UAE availability remains dependent on the platform provider. There is no ETTR and guidance remains for customers to continue operations in alternate regions. We will provide updates as more information becomes available.
Last update on
The email sync backlog continues to process across all impacted instances and is expected to take a further 24 hours to complete. Additional capacity is in place to help reduce the backlog. For Data Cloud customers impacted by Einstein Activity Capture (EAC): the backlog is cleared across all affected Data Cloud instances. The next update will be provided as new information becomes available.
Last update on
Monitors
Increased Connectivity Issues and API Error Rates
Amazon Web Services
Genesys Cloud
StatusGator