Update - We are still experiencing SMS delivery failures to Nuevatel network in Bolivia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available. Oct 27, 2025 - 10:36 PDT
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Identified - High-Level Impact:Following three vendor reporting flows are experiencing data discrepancies for the period between 12:00 AM 25th October 2025 and 2:00 PM 27th October 2025 IST:Aggregated Sales ReportingTransaction ReportingExport Transaction APIsAll other reporting flows and data outside this window remain accurate and unaffected.Details about the Impact:Between 12:00 AM 25th October 2025 and 2:00 PM 27th October 2025 IST, data in the above three reports may be incomplete or inaccurate.Timeline:2025-10-25 00:00 IST: Impact started2025-10-27 14:00 IST: Impact ended (data discrepancies limited to this window)2025-10-27 11:00 IST: Issue detected and remediation initiatedExpected Resolution Timeframe:Our team is actively working to resolve the issue. We expect to fix the discrepancies and replay the affected data within approximately 12 hours from now.Mitigation:The engineering team is addressing the root cause and will replay the affected data for the impacted period. No action is required from your side at this time.Workaround:Currently, there is no workaround available. We recommend holding off on any critical reporting or reconciliation activities for the affected period in these three reports until the issue is resolved.Next Update:We will provide another update as soon as we have more information. Oct 27, 2025 - 12:04 UTC
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Monitoring - The issue has been mitigated, and we will continue to monitor the results. The latency for real-time updates should be back to normal. Oct 27, 2025 - 16:57 UTC
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RingCentral Operations teams are continuing to work with an underlying carrier to resolve this issue. RingCentral teams are also working to determine if there are any internal mitigation steps available to resolve this issue. The next updates will occur in the morning of Friday, October 24th, or when there is a significant change in incident status. If you are experiencing this issue, please reach out to customer care.
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Twilio
Marketplace | Aggregated Sales, Transaction Reporting, and Export Transaction APIs experiencing Data Discrepancies
Atlassian Developer
Delay in receiving the realtime updates for the changes in the Customer widget
Gorgias
A portion of customers may be experiencing one-way audio on outbound calls from Europe to China due to an underlying carrier issue.
RingCentral
StatusGator